Refund Policy

Eligibility for Refunds

We offer refunds within 7 days of your purchase date, provided that:

The item is unused, in its original condition, and returned in the original packaging (if applicable).
Proof of purchase (receipt, order number, or confirmation email) is provided.
The request is made within the refund period.

Certain types of goods and services are non-refundable, such as:

Digital products (e.g., downloads, e-books, online courses) once accessed or downloaded
Custom or personalized items
Services that have already been rendered or partially completed

How to Request a Refund

To initiate a refund, please contact us at elegantnailsandbeauty@mail.com with:

Your order number
The reason for your refund request
Any relevant details or attachments (e.g., screenshots, proof of issue)

Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.

Refund Processing

If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original payment method.

Please note that it may take additional time for your bank or credit card provider to post the refund.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card provider.

If you’ve done this and still have not received your refund, contact us at elegantnailsandbeauty@mail.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at elegantnailsandbeauty@mail.com

Shipping Returns (for physical products)

To return your product, please mail it to:

Elegnant Nail by Emma

Shop 6 Minffordd Road

Caergeiliog

Isle of Anglesey

LL65 3NA

You will be responsible for paying your own shipping costs for returning your item unless the return is due to an error or defect on our part.